Shipping & Returns

SHIPPING

When your order is shipped, we will send you a confirmation email. We use UPS Express service and Royal Mail Signed For 1st Class for our Express shipments and a signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery. To contact us regarding all shipping you can email us at info@kingandtuckfield.com

DELIVERY COSTS + TIMES

Delivery times are estimates and start from the date of shipping. Please note that in some areas of the UK and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

WE OFFER COMPLIMENTARY SHIPPING ON ALL BASKETS OVER £250 (UK & INTERNATIONAL). 

For baskets below £250, our shipping charges are as follows

UK

FREE      Royal Mail      3-5 business days
FREE       Click & Collect from our Studio Shop
£6      Royal Mail Signed For 1st Class      1-2 business days

INTERNATIONAL ZONE 1

Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands
£12      UPS Express      2-5 business days

INTERNATIONAL ZONE 2

Austria, Cyprus, Channel Islands, Czech Republic, Denmark, Finland, Gibraltar, Italy, Portugal, Spain, Sweden, Turkey, USA

£18      UPS Express      3-7 business days

INTERNATIONAL ZONE 3

Australia, Brazil, Bulgaria, China, Estonia, Hong-Kong, Iceland, India, Japan, New Zealand, Norway, Singapore, S. Africa, S. Korea, Switzerland, Taiwan, Thailand, UAE.

£25      UPS Express       3-7 business days


As we are exporting from the UK and all non-UK customers will be subject to import duties and may be subject to local sales taxes which are not included at checkout and must be covered by the customer.

King & Tuckfield cannot be responsible for any additional sales taxes placed on your delivery. Please note that deliveries to Norway and Switzerland may be subject to customs delays outside of our control. We cannot be responsible for any customs or import charges placed on your delivery.

Please contact info@kingandtuckfield.com for any further information

RETURNS + CANCELLATIONS

Should you wish to cancel or return any purchases, you may do so by contacting info@kingandtuckfield.com, where full details will be given. PLEASE DO NOT RETURN ANY ITEMS BEFORE CONTACTING US, as we cannot track your return and will not guarantee a refund. Refunds will be issued within 30 days of us receiving your cancelled order back. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations is currency rates the amounted refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. Please retain your shipping note until you have received your refund.

RETURNS POLICY

Items should be returned within 14 days of their delivery date for UK and Europe and 21 days for International returns, unused and with all garment tags still attached. Our packaging is considered to be a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. 

RETURNS

It is the customer’s responsibility to return all unwanted goods, and to cover all shipping and duty costs. King & Tuckfield advises that all returns are sent by recorded post to ensure the safe arrival of all goods and that shipping documentation is retained in case of dispute. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We cannot be responsible for any loss for any item(s) you have chosen to send to us yourself that become lost or missing. Please email info@kingandtuckfield.comif any of your purchases have been delivered without swing tags.

Any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Leatherwear: We cannot be responsible for general wear and tear and any transformations that occur due to the nature of the materials used. 

FAULTY GOODS

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Especially, denim will definitely lose colour due to the indigo dye. Always follow the care instructions.

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate. For more information regarding colours, you can contact our customer services team at info@kingandtuckfield.com.