| UK 1st Class (1-3 days from dispatch) | £10 | Complimentary over £500 |
| Central Europe (2-3 days from dispatch) | €25 | Complimentary over €500 |
| Southern Europe & Channel Is. (4-5 days from dispatch) | €35 | Complimentary over £500 |
| International Zones (4-5 days from dispatch) | £40 | Complimentary over £500 |
| USA (2-3 days from dispatch) | $50 | Complimentary over $500 |
All orders are dispatched from the UK via DHL Express.
- UK orders are shipped on a DDP (Delivery Duties Paid) basis.
- All other international orders are shipped under EXW terms, meaning duties and taxes are payable by the customer upon delivery.
- Shipping costs and estimated delivery times are shown at checkout.
- Complimentary Express Shipping is available on qualifying orders over £500 / €500 / $500. Where returns reduce an order below the qualifying threshold, the applicable original shipping charge may be deducted from any refund.
We are not responsible for customs delays or charges outside our control.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
We are not liable for lost or missing parcels that have been confirmed as delivered to the address provided at checkout. It is the responsibility of the customer to ensure all delivery details are correct at the time of purchase.
We are unable to deliver to PO Box addresses.
We accept returns on full-price items purchased online within:
- 14 days (UK & Europe)
- 21 days (International)
Specifically and exclusively to the EU, the 14 days extend to weekends and public holidays, from the date of delivery of of your complete order (i.e. your last item).
To be eligible for a refund, return requests must be made within the stated return window and items must be dispatched promptly once authorised.
Approved returns should be sent within 7 days of authorisation and received within a reasonable transit period.
Returns received outside these timeframes will not be accepted.
Items sent back without prior authorisation may not be accepted.
Please contact info@kingandtuckfield.com to request return authorisation and instructions.
Returns accepted within the policy window are eligible for a refund on full-price items only (excluding original shipping costs). Where a refund is not applicable under this policy, any credit due will be issued in accordance with these Terms.
Refunds are issued to the original method of payment once the return has been inspected and approved, within 14 days of receiving the returned item.
Nothing in this Returns Policy affects your statutory rights under applicable consumer law
We do not offer direct exchanges.
If you wish to change size or style, please return your item in line with our Returns policy and place a new order.
Our team will be happy to assist in securing your preferred item, subject to availability.
The following are not eligible for refund:
- Items purchased in-store (exchange only within 7 days of purchase, as stated on the point of sale receipt)
- Items purchased for styling, press, or professional use
- Pre-order items
- Gift cards or store credit
- Knitted underwear pants are not eligible for return or refund once tried on, due to the nature of the garment.
Nothing in this policy affects your statutory rights.
Where a refund is not required under applicable consumer law, eligible Sale items and items purchased using a promotional discount may be returned for store credit only, provided they are returned within the applicable return window and in accordance with this policy.
Store credit is issued as a digital voucher valid for 12 months.
Items must be returned:
- Unworn, unused, and in original condition, meaning, a) have not been worn other than to try on, b) are free from perfume, smoke, deodorant, cosmetics, body odour and pet hair, c) have not been washed, altered or repaired, d) have all original tags attached, e) have been returned clean and free from marks, stains or damage and f) are returned carefully folded and packaged to avoid unnecessary creasing or damage during transit.
- With all original tags attached and packaged in the original shipping box where possible. If the original shipping box is unavailable, customers must use packaging of equivalent quality that adequately protects the garments during transit. Any damage resulting from inadequate packaging may result in a reduction of the refund.
Preparing your return:
- Re-button all buttons.
- Fold each garment carefully along its original folds, avoiding unnecessary creasing.
- Pack garments securely so they cannot move excessively during transit.
- Ensure no tape, labels or adhesive materials come into contact with the garments.
If a returned item requires excessive steaming, pressing, repacking or other preparation before it can be returned to stock due to the manner in which it has been packed, we reserve the right to deduct a reasonable repacking and restocking charge of up to £15 per garment from any refund or store credit.
Returns that do not meet these conditions will not be accepted.
Customers are responsible for return shipping costs, duties, and the safe return of goods. Items remain the customer’s responsibility until they have been received and inspected by King & Tuckfield Ltd. We strongly recommend using a tracked and appropriately insured delivery service, as refunds cannot be issued for items lost or damaged in transit.
We recommend using a tracked and insured service.
If preferred, we can provide a return label and deduct the applicable cost from your refund.
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases of suspected fraud, unauthorised resale, or misuse of our services.
If an order is cancelled, any payment taken will be refunded to the original method of payment.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate. For more information regarding colours, you can contact our customer services team at info@kingandtuckfield.com.