SHIPPING & RETURNS
When your order is shipped, we will send you a confirmation email. We use UPS Express service for all shipments and a signature will be required upon delivery of your order.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
To contact us regarding all shipping you can email us at firstname.lastname@example.org
DELIVERY COSTS AND TIMES
Delivery times are estimates and start from the date of shipping. Please note that in some areas of the UK and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
UPS Express – (1-2 business days) – £10.00
UPS Express (2-5 business days) – £12.00 / €15.00
UPS Express (3-7 business days) – £15.00 / $20.00
Rest of World
UPS Express £20.00 / €25.00 / $30.00
As we are exporting from the UK, US customers may be subject to local sales taxes which are not included at checkout and must be covered by the customer. King & Tuckfield cannot be responsible for any additional sales taxes placed on your delivery. Europe includes the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland.
Please note that deliveries to Norway and Switzerland may be subject to customs delays outside of our control. We cannot be responsible for any customs or import charges placed on your delivery.
International delivery applies to the following countries; Australia, Japan, China, Hong Kong, Canada, India, Singapore and United Arab Emirates only. Please contact email@example.com for any further information
RETURNS AND CANCELLATIONS
Should you wish to cancel or return any purchases, you may do so by contacting firstname.lastname@example.org, where full details will be given.
Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Items should be returned within 14 days of their delivery date for UK and Europe and 21 days for International returns, unused and with all garment tags still attached. Our packaging is considered to be a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.